Here is the shortened long story - may want to ignore :-)
9:45-11:45 - original arrival time
10:30 - received call stating the truck had to go in the shop and were going to be 2 hrs late on schedules ~ so I thought they would arrive between 1&2
2:40 - received call that they just got a truck and my new window of time was 4-7pm
I was NOT happy. I called the manager and ended up saying I wanted compensated for the extra time I had to take off work to wait on them. Plus I couldn't leave the house thinking they were going to show up. I think I pissed them all off since they arrived at exactly 7pm.
But.... we got our washer and dryer and the dryer door actually opens ALL the way!